Congresos de la Universitat Politècnica de València, CIT2016. Congreso de Ingeniería del Transporte

Por defecto: 
Route effect on the perception of public transport services quality
Jorge Chica-Olmo, Héctor Manuel Gachs-Sánchez, Carmen Lizárraga

Última modificación: 05-06-2016


User satisfaction sets a basic example for public service quality, especially those considered as basic necessities. The quality in transport service related to conceptualization and measurement, as a decisive demand key, presents challenges for both economic and mobility policies.Several operator companies are involved in the transport sector. Therefore this report aims to design a model of overall satisfaction based on the level of satisfaction with a specific set of factors, considering individual characteristics of users and the differential effect of different bus lines.The current presentation has applied a combined method, using Nonlinear Principal Component Analysis (NLPCA) and a Logit Multilevel Model (LMLM) in two-steps.




Palabras clave

Quality; travellers perception; lines and routes; technical and functional factors

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